Chatbots are exciting phenomena. We have seen them in the hospitality and eCommerce industries. In recent times, chatbots have been making their way into real estate. Before you can embrace the importance of chatbots in this industry, you must appreciate … Continue reading
What do service leaders think about the importance of AI and virtual customer assistants? Is there a place for this technology in the future? In 2018, Gartner conducted a Technology Roadmap Survey. During the investigation, they interviewed 452 service leaders … Continue reading
The COVID-19 pandemic has thrown businesses into a spin. The strict lockdown measures undertaken by authorities have forced businesses to close. Their customer support departments have been hit particularly hard as call centers across the world remain closed. Now, more than ever, … Continue reading
The rapid spread of COVID-19 has left many business at loss. Companies that rely on physical interaction with their customers like the hospitality, banking, and retail are worst hit, given most governments’ directives to lockdown towns. Even those in operation … Continue reading
Which Is Better: Chatbots Or Mobile Apps? There’s a debate, and there are plenty who are on either side. The side winning the debate right now tends to be that which favors Chatbots. There are quite a few ways chatbots … Continue reading
Chatbots Expedite The Buyer’s Journey Website “funnels” are designed in a way that impels potential clientele toward conversion. If clientele were livestock, strategy behind website funnels would be cowboys spuring the cattle back to the “ranch” of conversion. Since at least … Continue reading
Understanding Chatbots and AI Chatbots are an application of Artificial Intelligence (AI) for functions traditionally requiring human activity. Basically, a chatbot pops up on a website like an Instant Messaging window, and could even have the “avatar” or “profile picture” of … Continue reading
Customer expectations have increased over the last few years. In fact, a recent study by Google showed that 61% of people expect businesses to deliver personalized brands. Similarly, the number of people who want to reach businesses through messaging has … Continue reading
The chatbot market is expected to rise to $1.25 billion U.S dollars by 2025, which is a significant increase from 2016’s $190.8 million U.S dollars. Gartner also predicts that 25% of all customer service operations will use AI virtual assistants … Continue reading
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