September 14, 2020Integrating Your Automotive Dealership into Alexa and Google Assistant
In the automotive industry, there is a raging war. The battle for voice-guided devices is heating up. The top players, Amazon and Google, reported breakthroughs with their voice-controlled infotainment and navigation systems. These leaps and advances in technology prompt dealerships to keep up with the changing needs of the consumer.
Voice-First Technological Advances in the Automotive Industry
a. Amazon Launches Echo Auto
For around $50, car owners can add Alexa to their cars. It is not a complicated process; just plug in a small device to the auxiliary jacks. This device is the Echo Auto.
Echo Auto is Amazon’s answer to Google’s Android Auto and Apple’s CarPlay in-car information systems. Both systems feature voice-activated commands for functions like listening to music, phone calls, and navigation. With Echo Auto, Drivers can use Alexa to listen to their favorite Ebooks, navigate, stream music, and make calls.
b. Google Expands Relationships
Google’s Android Auto is not new to the market. The device has been around since 2015. At this point, they are only expanding their existing relationships with automotive manufacturers. On September 18, 2018, the Renault-Nissan-Mitsubishi coalition agreed to integrate Android Auto into their cars’ media displays. Drivers of these vehicles will rely on Google Assistant to manage their in-car experience. Later in the same year, Toyota entered into an agreement that will see their vehicles power their displays with Google Assistant.
What Can We Learn from These Developments?
- Your automobile is an essential element in a broader voice-based ecosystem. Your vehicle can integrate into other aspects of your personal life, including your smartphone, personal computer, and smart home. An article by the Wall Street Journal suggested that Google’s ultimate goal is to create a broad ecosystem for its customers. Through the platform, users can effortlessly move their digital lives across different devices. You can say the same about Amazon and Alexa. Amazon’s vice president of Alexa Voice Service, Steve Rabuchin, says, If Voice is going to be everywhere, you want to see it transition from the moment you leave your home when you get into your car, and at your workplace.”
- Your dealership’s sales team need to answer its customers’ queries concerning voice-based systems. You should be able to answer your customers when they ask which voice-first experience options are available to them for select vehicles. You should also be able to explain the features of different systems.
- Your dealership also needs to adapt its digital presence to the voice-first world. One way you can make the transition is by optimizing your website content and apps so that your audience can navigate and discover with voice commands. Another approach is to embed into your website voice-based searches.
Keep Up, Integrate Alexa and Google Assistant into Your Operations
Voice-guided systems will continue to be an integral part of your customer’s lives. According to a study by Pew Research, about half of Americans use digital voice assistants at some point in their daily routine. A substantial number of people operate their devices (phones, home appliances, and computers) through voice commands. Your automotive dealership should be ready to speak the voice of the masses, integrate Alexa and Google Assistant into your operations.
soolis, recently launched a telechat system to enable gyms to communicate with members. The system integrates a Chabot into a gym’s phone system allowing the facility to address issues in real-time, communicate essential information, e.g., new workout packages, minimize the labor cost, and more. More importantly, the system makes it easy to communicate the new safety requirements in the wake of the COVID-19 pandemic.
Gyms, like other public facilities, should adhere to social distancing and hygiene guidelines. According to the Center for Disease Control, members and employees alike should maintain the six-foot distance at all times. This means fitness facilities need to reduce the number of people visiting the facilities for workout sessions and schedule routines that enable members to use the facilities while adhering to the rules.
The workout sessions may be reduced to an hour or less, while some equipment may only be available on specific days to allow ample time for cleaning. Gyms need to communicate all such changes to members in advance. “These trying times compel gyms owners to communicate the new policies and procedures to gym members constantly. Integrating a telechat or chatbot system helps answer the most frequently asked questions more so for staff who need to be attentive when attending to members,” said Tim Sebold VP of Sales & Marketing at soolis.com.
The telechat / chatbot system is not only an effective communication channel but also provides guidance, motivation, and a sense of community for members opting for online workout sessions. What other benefits do chatbots offer fitness centers?
Keeping the Community Informed
The regulations for public facilities like fitness centers often change hence the need to keep members informed about their effects on the business. When setting up the chatbot, ensure it addresses the most pressing issues. Members want to know what time you open the facility; if not, alternative fitness packages to help them keep fit.
Create Personalized Workout Packages
Chatbots make it easy for gyms to customize workout packages for members. And, according to a Harvard Business Review, customers are more receptive of personalized products as they are based on personal information they have shared with a brand. If built right, chatbots can help gym owners find out their customers’ preferences and customize workout packages based on that information.
Inform Members about New Products
With a majority of members choosing to stay at home to keep healthy, many fitness facilities have resulted in using digital channels to reach members. This has compelled gym owners to create packages tailored to home workouts. You can use a chatbot to inform customers about the new products, and it can be tailored to sell the products too.
What’s more, you can use the chatbot to show prospective customers how the products are helping people attain their fitness goals, answer questions about the new products, and recommend suitable buys. Such information motivates members to purchase the products leading to increased revenues.
Launch Contests to Improve Engagement
Gym members opting for online workout sessions often miss the sense of community experienced in real gyms. As such, you can use chatbots to promote community engagement by running a contest. Encourage members to log into their workout bots, recording the number of calories lost, the number of reps made, and so on. Then use such features to identify members who qualify for a gift card or other reward. The bot can also help you identify members who have been the most consistent in their workout regimens during the month and reward them.
Chatbots make an invaluable tool for the modern fitness facility. They not only help gyms communicate with members but also gather critical information to help improve their services. Also, their intuitive conversational capabilities create a seamless experience for users when looking for information without coming off as impersonal.
For more information on how chatbots can help your fitness business, contact soolis at 854-999-2728 or firstname.lastname@example.org
August 11, 2020The Benefits of Using Chatbots in the Medical Industry
Artificial intelligence is at its peak, and chatbots are taking over. Chatbots are becoming more and more popular in the medical industry. Why the increase in popularity? Maybe these programs can solve a variety of problems. Chatbots can book a doctor, transfer funds, and buy goods.
Virtual assistants save time and make work easier. Are chatbots beneficial to the medical industry? To answer this question, we will explore some of the benefits of using chatbots in the healthcare industry.
- Facilitate Continuous Health Monitoring
Medical practitioners are always willing to assist their patients. They also understand how vital their presence is in times of emergencies. Unfortunately, there is a limit in the number of doctors available to each patient. Additionally, doctors can only work over a limited time.
Chatbots can step in and relieve the doctors. Virtual assistants can take on tasks like monitoring health and reminding patients to take their medicine.
- Automate Information Distribution
In the health industry, time could mean all the difference. Doctors and nurses can make better decisions with fast access to the appropriate information. It is for this reason that many hospitals are installing chatbots in the data systems.
Such chatbots can receive patient information and deliver prescriptions. Chatbot integration can improve the delivery of health services by reducing the time doctors spend on collecting or extracting patient information.
- Solve Trust Issues
For fear of stigma, some patients may feel shy about discussing their symptoms. What is you had a chatbot asking you the difficult questions in the place of a doctor? Chatbots can boost patient transparency. Such a small adjustment can improve the efficiency of service delivery.
- Save Time and Money
Industry experts estimate that chatbots in the healthcare industry will save $3.6 billion worldwide by 2022. With chatbots, you can save money from hiring assistants to manage hotlines. Since chatbots collect information with more accuracy, you can avoid class-action lawsuits from medical malpractice.
- Chatbots Reduce the Occurrence of Missed Appointments
A missed appointment could cost your practice a lot of money. Alerts by chatbots can remind patients to honor their appointments. Integrating chatbots will transform how you run your establishment.
The potential for chatbots and AI virtual assistants in the healthcare industry can never be overstated. Chatbots can improve service delivery, patient satisfaction, and lower medical costs. You should consider integrating chatbots to your medical practice.
August 7, 2020The Benefits of Using Chatbots for Apartment Complexes
Chatbots are exciting phenomena. We have seen them in the hospitality and eCommerce industries. In recent times, chatbots have been making their way into real estate. Before you can embrace the importance of chatbots in this industry, you must appreciate the benefits that come with this AI technology.
Chatbots present a more interesting and fun way to interact with your customer base. On top of this, chatbots present numerous benefits for apartment complex managers. Below are some of the benefits of using chatbots for apartment complexes:
1. Round the Clock Customer Service
You may keep regular office hours, but some of your prospects don’t. No matter the time of day or day of the week, someone is always looking for a place to rent. in person, it is virtually impossible to be available round the clock.
Thanks to chatbot technology, you can set up a 24/7 customer service system. Day or night, weekday or weekend; you can tend to your customers without lifting a finger.
Your chatbots can answer your clients’ questions and help them find suitable apartments. Whenever you resume work, you can follow up on the prospects and close the deals. With chatbots, you will never miss out on business.
2. Affordable Customer Service Solutions
Chatbots are cheaper than human customer service agents. Once you purchase the technology, you are good to go. You can use your salaried employees for more complex tasks.
3. Capture More Contacts
Contact information is a valuable currency in real estate. Not everyone that visits your site is ready to buy or rent a property. You need to nurture these relationships before you can fill your rental property. Everything starts by collecting contact information.
A chatbot can capture contact information easily and effectively. Apart from sending and receiving data, chatbots are quite useful in encouraging lead generation. They accomplish this by asking the customer the right questions.
4. Chatbots Qualify Leads
You can not show all apartments to every prospect that you capture. There are chatbots in the market that can qualify leads. Chatbots can collect and gather the appropriate information from your prospects.
From your database, the chatbots can match available apartments to the prospect’s needs and abilities. Such a system will save you a lot of time and generate more sales.
5. Branding Capabilities
You can program a chatbot to speak in your brand’s tone. You can weave your brand’s identity in your messages. With every word that you send, a prospect engages with your brand. This is an effective way to leverage brand loyalty.
With these benefits, it’s easy to see why chatbots are becoming popular in the real estate industry. If you haven’t already, consider adding a chatbot to your site. Once integrated, you can enjoy these benefits.
For more information, contact soolis at 854-999-2728 or visit soolisai.com.
What do service leaders think about the importance of AI and virtual customer assistants? Is there a place for this technology in the future?
In 2018, Gartner conducted a Technology Roadmap Survey. During the investigation, they interviewed 452 service leaders from a variety of locations, industries, contact center sizes, and business models. The topic of discussion was 45 established and emerging technologies.
The goal of the exercise was to identify the types of technology that we use in the service landscape and their internal or external impact. How will such technology be relevant to service leaders and contact centers in the future?
Service technology is like a bullseye with five slices. These slices include:
- Channel technology
- Voice-of-customer tools
- Infrastructure technology
- Customer engagement tools
- Employee engagement tools
In this article, we shall look into channel technology. We shall be exploring whether there is a place in the future for such technology.
Channel Technologies in the Service Industry
This is the most significant slice of the bullseye. This slice supports technologies that facilitate self-service and live channels. Quite a number of service leaders believe that providing the customer with multiple channel choices is an effective way to serve.
For such a strategy, you must recognize the benefits, costs, and limitations of such channels. The bullseye model can make you understand the technology landscape as well as benchmark the right strategy.
AI Bots and Virtual Customer Assistants
The popularity of AI bots is growing as the industry is embracing these virtual customer assistants (VCA). As of now, AI bots are of medium importance. We expect these AI/chatbots and VCAs to grow in importance as we march to the future.
Chatbot technology acts on behalf of your organization. They collect and deliver information to and from the customer. You can use them to perform a transaction with your clients or offer support. AI/Chatbots and VCA are quite effective in guiding customers to the appropriate resources. Having such a setup can lift off some of the pressure from your support teams.
According to Lauren Villeneuve, Senior Principal Advisory, Gartner, 68% of service leaders believe that virtual customer assistants and Chatbots will be essential to the industry in the coming two years.
Service centers must consider how they can integrate this technology into their current operations. There must be a way of integrating the tech into both customer-facing and rep-facing systems.
Practical Use of AI Systems and Chatbots
Using AI bots and VCAs in web chat platforms has been a success to many service centers. There are many benefits to the deployment of AI and Chatbots. These benefits include:
- Greater Capability and Scale: AI bots can solve the small issue while your advisors focus on complex tasks. With such a system in place, your customer support teams will have a lighter workload. You can serve a growing customer base without the need to hire more personnel.
- Faster Chat Speeds: A chatbot replying a text is five times faster than a human performing the same task. Ai bots can reduce customer wait time.
- Better Gatekeeping: AI bots can act as security. The AI programs can detect other bots trying to gain access to your system. Such a setup frees up your advisory team so that they can focus on actual customers.
The future is bright for AI systems and chatbots. Do you use these systems? Are you considering having this technology? If not, what are you waiting for? AI could be the advantage you need over your competition.
June 11, 2020Technology tools to assist in re-opening business
The COVID-19 has adversely affected the world’s economy due to regional and country-wide lockdowns. But the lockdown restrictions are starting to ease up in most countries, and governments are expressing their intentions to re-open the economy. As a result, many businesses are opting to open, and some have resumed normal operations.
Unfortunately, the majority of business owners don’t know where to start after re-opening, considering there is no good flow of customers to their shops or offices. Thanks to the advent of modern technological tools, businesses will revive and thrive. This paper provides insights into technology tools that will assist in the re-opening of your business.
- Online Marketing Tools
Currently, almost half of the population on earth has access to the internet, and the numbers are increasing every day. This increasing connectivity has led to a shift in the way entrepreneurs think, conduct, and market their businesses.
Business owners will have to leverage internet coverage and online marketing tools to market their business online. Online marketing will enable companies to attract new customers quickly and make sales at low costs. It will also increase the coverage of the market, reduce the time it takes to reach customers, and provide customizable market segments through targeted advertising.
There are many forms of online marketing and come as either free/organic or paid. They include but not limited to;
- Professional Website
Your customers’ first impression is determined by how they view your website. The site should not only be professional but also give details about your business, goals, mission statement, and overall purpose. The site should be mobile-friendly to allow your clients and potential customers to access your website using their smartphone.
An e-commerce website is ideal to use, but some businesses find it challenging to manage. Luckily, there exist numerous e-commerce gurus who will manage the site for you and ensure you enjoy optimal results.
- Search Engine Optimization (SEO)
It is the core of online marketing and entails your business website ranking on top of a search engine’s result page. Currently, Google has over 200 factors in its algorithms that it considers to rank a website. To succeed in ranking your page at the top, you need to implement the right SEO tactics. For example;
- Increase your page load speed. Search engines penalize a page with low load speed both on desktop and mobile devices. You can analyze the load speed of your website using tools such as Google’s Page Speed Insight.
To improve your pages’ load speed, use web-optimized images, and avoid ineffective CSS configuration and unnecessary page redirects.
- Fine-tune your website by utilizing Google’s Webmaster Tools. You can discover duplicate Meta tags and titles by improving your HTML.
- Ensure your SEO strategies concur with what Google wants by going through Google’s Webmaster Guidelines.
- Ensure that the content you create is always top-notch, relevant, engaging, and insightful. Make sure your website has enough backlinks.
Partner with a reliable website developer who will customize and optimize your website to increase business revenue and reduce operational costs
- Search Engine Marketing (SEM)
It is a paid online marketing method where the display of paid ads happens on the search engine’s result page. You can use Google’s AdWords to advertise your business. Through SEM, word spreading becomes fast and effective. If you have the money to spend on paid networks, it’s worth investing. But you should consider the keywords to use. Using competitive keywords will cost you more.
- Social Media Marketing
It is the hottest way to market your business online because almost everyone logs in to some or all their social media accounts like Instagram and Facebook every day. According to Pew Research Center, a majority of people with social media accounts check them at least once daily. So, how do you get customers and make sales through social media?
- Through Followers
If you get many followers on social media platforms, building a multi-million dollar business becomes easier. It’s not easy to attain such recognition on social media, but the following tactics will help;
- Establish your brand and offer value, not quantity. People appreciate the valuable information, products, and services
- Communicate and engage with people regularly on your social media platforms. Answer their questions and offer advice and suggestions.
- Ask for referrals and ratings from members. When vouched by authentic top players in the industry, many people will develop trust and do business with you.
- Conduct promotions or contests. People love good deals.
- Connect with various groups that can help you reach out to your targeted audience.
- Do not imitate anyone. People are perfect in recognizing when someone is not real. Always be yourself
- Through paid Ads
Most social media platforms, such as Facebook and Instagram, offer paid Ads. Such ads avail huge and custom audiences with exceptional targeting capabilities. Social media ads are economical and enable you to reach your target audience easily. Using a lead funnel, you can turn part of the audience to a paying customer.
- Using Social media Influencers
Engaging social media influencers to market your business is a perfect tool to use in re-opening your business. Such influencers must have the right audience you are targeting as followers. You can engage social media influencers in your niche with either a moderate or large number of followers. Some charge a lot of money, meaning you need to consider your budget before hiring one. Remember also it can result in instant business and attention.
If you need help in utilizing your medial social tool, contact an expert for help.
- Pay-Per-Click (PPC) Ads
It’s an advertising method done on search engines such as Google or Bing. As its name denotes, when there’s a click on your ad, you pay. They are also available on social media platforms. To optimize the benefits of PPC, you should determine your conversion rates using tracking pixels. As a result, you can define your target group to develop ways to lure them back.
- Email Marketing
Email marketing is ideal to use when re-opening your business because it’s a renowned money generator. You can create lead magnets, sales funnels, and webinars or squeeze pages for your email subscribers. Using an email list, you can engage your existing and potential clients to subscribe to your services or buy your products. Also, through emails, you can develop close personal relationships with your subscribers.
A professional email marketer will go a step further in ensuring you enjoy positive results and attain actual leads. The marketer will offer email marketing solutions like creating email alerts, marketing campaigns, customer appreciation programs, newsletters, and drip campaigns.
Blogging is free and ranks high on the list of the best online marketing tools available today. You can blog about your services or products, upload videos, infographics, and DIY guidelines. Though it’s easy to start a blog, it takes time to build a big audience, and only happens when you create quality and engaging content. You can back your blog with backlinks, guest posting, or integrate the blog on your website.
- Video Marketing
It entails the use of videos to market your business online. Fortunately, there exist numerous viable platforms to post your videos for viewing. YouTube is a perfect example. Like blogging, you have to offer value in your videos to capture your audience’s attention and convince them to take action; buy your products or services.
- Chatbots and Voice automation
Chatbots are online software applications that conduct online chat conversations. Chatbots aim to create instant contact with people who are online. As a result, they help businesses develop better relations with their clients since they are available 24/7.
With developing artificial intelligence, businesses will enjoy more humanistic communications and conversations. soOlis.com chatbot will help in re-opening your business in the following ways;
- Savings: The automated AI robot will help save you time by answering questions from your prospective clients, and providing them with membership link and real-time data
- Social Responsiveness: By responding to problems on time on social media platforms, chatbots and A.I will enhance your social media experience
- Auto Responsiveness: Your customers will receive instant replies from the modern chatbots. As a result, your customers will enjoy a better user experience
- Convenience: Chatbots will allow your customers to multitask while waiting, and don’t take much time to respond. As a result, your customers enjoy convenience.
- Top-notch Service: If you use SoOlis Chatbot on your website, you will raise the standard of your business. You will connect easily with people or clients who shop online.
Research indicates that many people are using voice search to research for products. A good portion of the searches is done without a display. This trend means that your website should be optimized for voice searches and integrated with speech recognition software.
You can also use Voice-based marketing automation to manage, measure, and automate phone conversations using integrated analytical tools. To have the best Chabot and Voice automation connected to your business, contact a professional at soolis.com.
Re-opening a business entails a lot, but the technology tools discussed above will make it easier and faster to reach potential customers and turn them into paying clients. If you need help with your website, chatbots, social media, or equipment information, contact us. Our professional team will attend to all your needs.
April 27, 2020Chatbots: Helping Businesses During and After Coronavirus
The COVID-19 pandemic has thrown businesses into a spin. The strict lockdown measures undertaken by authorities have forced businesses to close. Their customer support departments have been hit particularly hard as call centers across the world remain closed.
Now, more than ever, businesses are turning to AI and chatbots to keep communications with the rest of the world open.
Filling the Gap
Chatbots are helping fill the gap left by human operators currently restrained by the ongoing COVID-19 pandemic. This helps businesses stay relevant and respond to the uptick in queries. Businesses that have already deployed chatbots are reaping benefits such as:
· Quick response
Chatbots, unlike human operators, are not restricted by time. They are never tied down by other tasks. They can also serve thousands of people simultaneously. To this end, responses to queries are almost immediate.
People hate waiting on the line, so the quick response improves the customer’s user experience. It can also help nurture a long-term relationship with customers as they will feel more valued and appreciated.
· No hold time
Holding is just as frustrating as waiting. It is, however, inevitable when using human operators. Oftentimes the operators have to consult their colleagues or run searches to answer customers’ queries satisfactorily. Some operators also do it just to get the customers to hang up.
Chatbots don’t ask callers to wait or hold. They are advanced algorithms programmed to answer customers’ questions. Answers come quickly to them, so callers don’t have to wait. They also don’t mind working with annoying customers so that no one will be ignored or cut off.
· No human interaction
People apparently prefer having their queries handled by chatbots instead of human operators. A study published by Zdnet found more than half of respondents prefer chatbots to human operators. 69% of the respondents also acknowledge the quick response time afforded by chatbots.
People prefer dealing with chatbots because they are quick and straight-to-the-point. Human operators, as mentioned, can be rude to customers and don’t always go all the way when answering queries.
Benefits Beyond the Pandemic
More businesses were switching to chatbots and AI even before the COVID-19 pandemic. This trend is expected to continue well after the pandemic is over, and the benefits will be bigger and better.
Developers of chatbots are using Artificial Intelligence technology to try to make these bots more human-like. The goal is to make them so efficient that callers think they are talking to real human operators.
Chatbots currently have limited capabilities. Most only answer commonly asked questions, but some are sophisticated enough to understand unique queries and come up with relevant answers, albeit the answers sometimes seem inappropriate or bizarre. Some chatbots are also sophisticated enough to answer voice calls and mimic speech.
Chatbots are also getting integrated into CRMs. This gives them better access to data that helps them respond to queries. Their scope of utility is expanding beyond the basic FAQs to being able to answer individual, unique queries using data analysis.
As such, besides the benefits discussed earlier, chatbots will have long-term benefits such as:
· Saving money
Businesses will not need call center services or in-call customer support departments once chatbots become sophisticated and widespread enough. This will save them lots of money since chatbots are basically free and can handle thousands of queries simultaneously.
· Improving brand-customer interaction
Most brands don’t interact with their customers as much as they should. They do not have enough time or resources to communicate with as many of their customers as necessary. This, however, will change in the future as chatbots will be capable of holding direct conversations about virtually anything regarding the business with as many people as necessary.
Chatbots will help you keep in touch with your customers despite the lockdown imposed by the COVID-19 pandemic. They may also be instrumental in the future growth of your business as they become more sophisticated.
Any business, including yours, can and should use chatbots. Eligible industries include medicine, fitness, real estate, manufacturing, and more!
For more information about chatbots contact soolis at soolisai.com
April 12, 2020Even with layoffs, businesses can increase customer service
The rapid spread of COVID-19 has left many business at loss. Companies that rely on physical interaction with their customers like the hospitality, banking, and retail are worst hit, given most governments’ directives to lockdown towns. Even those in operation have to work with smaller teams, which leads to delay in the delivery of services.
Google, for example, warned its Google Store customers to expect longer wait times because it is working with a limited team. Call centers are also getting slammed, not to mention banks that are reporting hold times of 10 hours or longer.
Consequently, many companies are beginning to leverage on AI technology to bridge the gaps in communication. While there’s a need for human contact, the deployment of AI technologies like chatbots is demonstrating how valuable automation can be for brands in a crisis.
Chatbots are tailored to cater to provide curated information. As such, responses to particular questions can be provided interactively and more rapidly in comparison with traditional online search methods. Other ways a company can benefit from integrating chatbot technology include:
Improved Customer Engagement
According to a Havard Business Review, companies that reply to customers within an hour of receiving a query are seven times more likely to generate leads. Chatbots provide a real-time response, thus increasing a company’s conversion rate.
What’s more, chatbots that have voice automation offer more interactive communication as they can also ask questions to understand the customer’s problem and provide a better solution. The devices also provide customers with rich content with blog entries, product pages, and tutorials based on the user’s response.
With a chatbot, your business is never out of service, even with the COVID-19 pandemic. As such, you are confident about your customers getting responses at any time. The company creates the ultimate customer experience as a result, by addressing user’s requests at any time.
Ability to Monitor Consumer Data
Chatbots also collect a lot of data through the simple questions they ask. Companies can use the feedback to make improvements in their products and services. They can also use feedback to monitor customers’ purchasing patterns and consumer behavior. This way, a business can identify services or products that need aggressive marketing and those that need relaunching.
Reduced Bounce Rate
With chatbots being available 24/7, businesses reduce the bounce rate significantly. Companies require potential customers to fill out long forms to interact with users. The practice is off-putting for many users causing others to quit halfway.
Chatbots eliminate such procedures by collectong the user’s information more conveniently. What’s more, bots that have been integrated with voice automation allow users to ask queries and get instant feedback, order products, receive payments, among other tasks, without leaving the messaging applications.
With many companies working with a small number of customer support representatives, it is essential to reduce repetitiveness. Many customer service representatives answer the same questions throughout the day, which can be time-consuming.
Setting up chatbot systems enables businesses to deal with monotonous conversations. As such, customer representatives can deal with more sensitive questions that need more time input. Hybrid solutions consisting of a chatbot and a human agent are even more useful as they increase employee satisfaction and reduce the high turnover in call centers.
Setting up remote workspaces presents an additional cost in an already struggling global economy. Implementing a fully functioning chatbot is more cost-effective. What’s more, automated solutions allow organizations to handle as many customers at once.
Without a doubt, the COVID-19 pandemic has become an accelerator for the implementation of chatbot technology. It allows brands to retain normalcy even with the continued emphasis on remote contact centers and work from home solutions. Chatbot technology means their communication channels remain open to consumers without routing voice calls in remote locations.
For more information on chatbots or to get a free consultation visit soolisai.com.
February 6, 2020Chatbots vs Apps
Which Is Better: Chatbots Or Mobile Apps?
There’s a debate, and there are plenty who are on either side. The side winning the debate right now tends to be that which favors Chatbots. There are quite a few ways chatbots can be exceptionally advantageous, and it’s expected that more than 80% of clientele interactions will be handled autonomously through such software options by year’s end. Here’s where the “crux” is.
Both mobile apps and chatbots are key means of maintaining customer relationships. Mobile apps are effective, but unless you can get yours to be regularly used by those who download it from you, there will be a steep drop off in the effectiveness of such apps to manage customer relationships.
In this writing we’ll go over several reasons why the professionals tend to favor chatbots over mobile apps in terms of digital methods to manage customer relationships. A few things you’ll definitely want to consider include:
- People Prefer Bots To Representatives, Reducing Messenger App Value
- Mobile Apps Are Getting Old, Boring, And Sometimes Even Irritating
- Expedited Communications Through More Streamlined Interaction
- Simplified Interaction Optimizing Customer Relationship Management
- A Potential For Cost Reduction From Several Angles
People Prefer Bots To Representatives, Reducing Messenger App Value
Representatives generally take longer to respond through a messaging app, and they may not have all pertinent information readily available. Additionally, they have the propensity to incidentally render incorrect information.
Meanwhile, chatbots can respond instantaneously, and if there is an issue that isn’t something they can take care of, they can certainly funnel clientele to the appropriate representative immediately. The majority of issues will be something the bot can handle, and those which aren’t represent a prime opportunity for conversion or up-sale.
Mobile Apps Are Getting Old, Boring, And Sometimes Even Irritating
Back when the iPhone was getting popular in 2008, everyone had that fun little “lightsaber” app. That was twelve years ago. Since then, mobile apps on smartphones have become ubiquitous, and operating them is often difficult. Furthermore, they take up time, and many users are flat-out bored.
So if this is what you offer when clients come to your company, it’s not likely to foster positive engagement. A few years ago it definitely would have. The winds of change have come. Chatbots, by contrast, are novel, effective, and burgeoning.
Expedited Communications Through More Streamlined Interaction
The majority of users who interact with a chatbot don’t even realize it. Oftentimes what users want to know is information that an automated AI can produce more swiftly and accurate than a representative interacting with the individual over an app. Also, apps that don’t include messenger functions have diminished interaction potential. Accordingly, chatbots are more efficient from either angle.
Simplified Interaction Optimizing Customer Relationship Management
Interaction is simplified through a bot. With an app there may be a FAQ section, some promotional section, and perhaps a messenger; perhaps not. With a chatbot, the client visits your site, the bot pops up, they type in their question, and they get their answer. It’s simpler, and more straightforward.
A Potential For Cost Reduction From Several Angles
If you have your own app, good luck getting it made for under $10k. It’ll likely be much more expensive. Also, you’ll need tech support, and you’ll have to manage it. Logging, upgrade, troubleshooting–the works will be necessary. A chatbot you just put in place. It saves money in acquisition, production, and management over an app.
What To Take Away
Well, chatbots save you money, simplify interaction in client relationship management, have novelty owing to their newness, and are preferred by many clients to apps. Unless you’ve got a very lucrative customer management option in place, consultants will likely recommend looking into chatbots.