Chatbots: Helping Businesses During and After Coronavirus

chats help business

The COVID-19 pandemic has thrown businesses into a spin. The strict lockdown measures undertaken by authorities have forced businesses to close. Their customer support departments have been hit particularly hard as call centers across the world remain closed. Now, more than ever, … Continue reading

Even with layoffs, businesses can increase customer service

The rapid spread of COVID-19 has left many business at loss. Companies that rely on physical interaction with their customers like the hospitality, banking, and retail are worst hit, given most governments’ directives to lockdown towns. Even those in operation … Continue reading

Chatbots in Business

chatbots in business

Understanding Chatbots and AI Chatbots are an application of Artificial Intelligence (AI) for functions traditionally requiring human activity. Basically, a chatbot pops up on a website like an Instant Messaging window, and could even have the “avatar” or “profile picture” of … Continue reading

Customer’s Experiences are Changing- Is Your Business

Customer Experience

The marketplace is complex and characterized by marketing messages, advertisements, and offers which can overwhelm consumers. Customers prefer receiving messages that are tailored, relevant, and timely. Companies like Amazon, Netflix, and Uber are cognizant of this and have taken the … Continue reading