The Importance of AI/Chatbots for Leading Service Companies

What do service leaders think about the importance of AI and virtual customer assistants? Is there a place for this technology in the future? In 2018, Gartner conducted a Technology Roadmap Survey. During the investigation, they interviewed 452 service leaders … Continue reading

Technology tools to assist in re-opening business

corona gyms (1)

The COVID-19 has adversely affected the world’s economy due to regional and country-wide lockdowns. But the lockdown restrictions are starting to ease up in most countries, and governments are expressing their intentions to re-open the economy. As a result, many … Continue reading

Chatbots: Helping Businesses During and After Coronavirus

chats help business

The COVID-19 pandemic has thrown businesses into a spin. The strict lockdown measures undertaken by authorities have forced businesses to close. Their customer support departments have been hit particularly hard as call centers across the world remain closed. Now, more than ever, … Continue reading

Even with layoffs, businesses can increase customer service

The rapid spread of COVID-19 has left many business at loss. Companies that rely on physical interaction with their customers like the hospitality, banking, and retail are worst hit, given most governments’ directives to lockdown towns. Even those in operation … Continue reading

Chatbots in Business

chatbots in business

Understanding Chatbots and AI Chatbots are an application of Artificial Intelligence (AI) for functions traditionally requiring human activity. Basically, a chatbot pops up on a website like an Instant Messaging window, and could even have the “avatar” or “profile picture” of … Continue reading