The rapid spread of COVID-19 has left many business at loss. Companies that rely on physical interaction with their customers like the hospitality, banking, and retail are worst hit, given most governments’ directives to lockdown towns. Even those in operation have to work with smaller teams, which leads to delay in the delivery of services.

Google, for example, warned its Google Store customers to expect longer wait times because it is working with a limited team. Call centers are also getting slammed, not to mention banks that are reporting hold times of 10 hours or longer.

Consequently, many companies are beginning to leverage on AI technology to bridge the gaps in communication. While there’s a need for human contact, the deployment of AI technologies like chatbots is demonstrating how valuable automation can be for brands in a crisis.

Chatbots are tailored to cater to provide curated information. As such, responses to particular questions can be provided interactively and more rapidly in comparison with traditional online search methods. Other ways a company can benefit from integrating chatbot technology include:

Improved Customer Engagement

According to a Havard Business Review, companies that reply to customers within an hour of receiving a query are seven times more likely to generate leads. Chatbots provide a real-time response, thus increasing a company’s conversion rate.

What’s more, chatbots that have voice automation offer more interactive communication as they can also ask questions to understand the customer’s problem and provide a better solution. The devices also provide customers with rich content with blog entries, product pages, and tutorials based on the user’s response.

24/7 Availability

With a chatbot, your business is never out of service, even with the COVID-19 pandemic. As such, you are confident about your customers getting responses at any time. The company creates the ultimate customer experience as a result, by addressing user’s requests at any time.

Ability to Monitor Consumer Data

Chatbots also collect a lot of data through the simple questions they ask. Companies can use the feedback to make improvements in their products and services. They can also use feedback to monitor customers’ purchasing patterns and consumer behavior. This way, a business can identify services or products that need aggressive marketing and those that need relaunching.

Reduced Bounce Rate

With chatbots being available 24/7, businesses reduce the bounce rate significantly. Companies require potential customers to fill out long forms to interact with users. The practice is off-putting for many users causing others to quit halfway.

Chatbots eliminate such procedures by collectong the user’s information more conveniently. What’s more, bots that have been integrated with voice automation allow users to ask queries and get instant feedback, order products, receive payments, among other tasks, without leaving the messaging applications.

Eliminate Repetition

With many companies working with a small number of customer support representatives, it is essential to reduce repetitiveness. Many customer service representatives answer the same questions throughout the day, which can be time-consuming.

Setting up chatbot systems enables businesses to deal with monotonous conversations. As such, customer representatives can deal with more sensitive questions that need more time input. Hybrid solutions consisting of a chatbot and a human agent are even more useful as they increase employee satisfaction and reduce the high turnover in call centers.

Cost Saving

Setting up remote workspaces presents an additional cost in an already struggling global economy. Implementing a fully functioning chatbot is more cost-effective. What’s more, automated solutions allow organizations to handle as many customers at once.

Without a doubt, the COVID-19 pandemic has become an accelerator for the implementation of chatbot technology. It allows brands to retain normalcy even with the continued emphasis on remote contact centers and work from home solutions. Chatbot technology means their communication channels remain open to consumers without routing voice calls in remote locations.

For more information on chatbots or to get a free consultation visit soolisai.com.

But the reality is that the artificial intelligence available in the real world today has many beneficial uses, especially when it comes to business.

In the fitness industry, the personal touch of face-to-face customer service will never be fully replaced by things like A.I. Voice. But there are plenty of great ways to incorporate this innovative service into the buyer’s journey for your gym or fitness center.

To ensure we can highlight the key uses, let’s take a quick look at tasks that should be done by an individual and things an AI voiceover system can take care of for you.

Tasks for the Humans

As long as there are people who are interested in their health and staying fit, there will always be individuals who need help learning their way around a gym. Customer service representatives and personal trainers should be available for fitness equipment instruction.

When a person walks into a fitness center, their journey as a buyer likely started well before they stepped through the door. But this is a crucial point in the process to show what is available to them if they decide to join the club.

When showing the visitor around the gym, the representative will be able to point out the fitness equipment and teach the guest how to use pieces they’ve never tried before. The rep will have the chance to explain the different benefits of a treadmill compared to a stationary bike and even let the visitor try it out.

As long as the gym consultant has a good attitude and answers their questions, the guest will enjoy the social aspect and feel right at home in the fitness center.

Tasks for AI Voice

Although the personal touch is always enjoyed by both prospects and current gym members, the use of AI Voice has transformed into a powerful tool for a number of business-related functions. A few examples of things people should be able to accomplish using AI Voice:

• Location hours of operations
• Scheduling appointments/tours
• Booking fitness classes/ persoanl training
• Scheduling service calls
• Finding out which instructor is teaching a specific classes
• What time a specific class is

Just handling the above actions can save your fitness company a great deal of time, and money.

Ready to Add AI Voice?

If you’re looking for ways to provide a better user experience for your clients and prospects, AI Voice is the answer.  soOlis recently launched this innovative software, leaving your competitors in the dust. Artificial intelligence is no longer the future; it is the here and now.

Get in touch with us today to set up your free AI Voice consultation!

soOils AI Voice saves customers time and money as well. People are overwhelming becoming more comfortable talking to their devices by voice. Tim Sebold, the Chief Innovator of soOils, commented that, “soOlis believes from the data available, that voice is the future of internet communication.  Projections have over 50% of the searches being done by voice devices next year.”

The PWC Consumer Intelligence series found that 57 percent of smartphone users already used voice commands.  Voice searching is faster, there is no typing involved and people can ask direct questions and get the answers they are looking for without having to click through web pages to reach a class schedule or request a guest pass. The gym managers and owners like it because it enables them to focus human efforts on the most critical aspect of gym operations.

soOils AI Voice can also be used to schedule gym tours, personal training sessions, group fitness classes and much more.  The AI Voice products are fully customizable for each fitness center setting so that customer data is used to its fullest potential. This way soOils AI Voice can create a personalized experience for each user in each gym setting.

soOils has been working with fitness centers for over 50 years, helping gyms increase revenue by utilizing different digital marketing tools, as well as providing valuable fitness equipment information for the home and commercial markets. The AI Voice launch puts soOils eons ahead of their competitors. Be one of the first gyms to adopt to this new technology.

For more information call 877-789-8773 or click here.